Alfa Montazah Mobility respects your privacy and is committed to handling personal information responsibly and securely.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, how long we may keep it and the choices and rights available to you when you use our website or book our services.

This Policy applies to our website, booking forms, tours, transfers, car rentals, scooter rentals and other services provided or arranged by Alfa Montazah Mobility.

1. Who We Are

Alfa Montazah Mobility provides and arranges tourism, transportation, mobility and related services in Sharm El Sheikh and other destinations.

In this Privacy Policy, references to "Alfa Montazah Mobility", "we", "us" and "our" refer to Alfa Montazah Mobility.

References to "you" and "your" refer to customers, website visitors, passengers, participants and other individuals whose personal information we process.

2. Information We May Collect

Depending on how you use our website or services, we may collect information including:

Full name.
Telephone number.
WhatsApp number.
Email address.
Hotel or accommodation details.
Pickup and drop-off locations.
Travel dates.
Booking details.
Number of participants.
Ages of children where relevant.
Flight number and flight information.
Arrival and departure details.
Destination details.
Vehicle rental details.
Driver information where required.
Passport or identification information where required for a particular service.
Driving licence information where required for vehicle rental.
Payment and transaction information.
Communications with our team.
Cancellation or amendment requests.
Customer service requests.
Legal document acceptance records.
Technical website usage information.

We aim to collect only information reasonably necessary for the relevant purpose.

3. Information You Provide Directly

You may provide personal information when you:

Submit a booking request.
Reserve a tour or activity.
Request an airport or private transfer.
Rent a car or scooter.
Contact us through the website.
Contact us by WhatsApp, telephone or email.
Make a payment.
Request a cancellation, refund or booking change.
Submit feedback or a review.
Communicate with our customer service or operations team.

You are responsible for ensuring that the information you provide is accurate and up to date.

4. Information About Other Participants

A person making a booking may provide information about other participants, passengers, children or drivers.

If you provide personal information about another person, you should ensure that you are authorized to provide that information where required.

We use such information only as reasonably necessary to arrange and provide the relevant service.

5. Booking Information

When you make a booking, we may process information necessary to:

Identify the booking.
Confirm availability.
Contact you.
Arrange pickup.
Coordinate with suppliers.
Issue vouchers or confirmations.
Manage payment.
Handle changes or cancellations.
Provide customer support.
Maintain booking records.

Certain services may require additional information depending on operational, safety, legal or supplier requirements.

6. Flight and Transfer Information

For airport transfers and certain travel services, we may collect:

Airline.
Flight number.
Arrival or departure airport.
Scheduled arrival or departure time.
Terminal information.
Hotel or accommodation.
Pickup location.
Destination.
Passenger count.

This information is used to coordinate the requested transfer or related travel service.

7. Vehicle Rental Information

For car or scooter rentals, we may process information including:

Customer identity.
Contact details.
Rental dates.
Pickup and return details.
Vehicle selected.
Driving licence information.
Additional driver information where applicable.
Rental-related payment information.
Information relating to vehicle condition, damage or incidents where necessary.

The exact information required depends on the type of rental and applicable operational requirements.

8. Payment Information

When a payment is required, payment processing may be carried out through a bank, payment gateway, card processor or other payment provider.

We may receive transaction-related information such as:

Payment status.
Amount.
Currency.
Transaction reference.
Date and time.
Payment method category.

We do not intend to store complete payment card credentials unless specifically required and permitted through an appropriately secured payment process.

Payment providers may process information under their own privacy terms.

9. How We Use Personal Information

We may use personal information to:

Process booking requests.
Confirm and manage reservations.
Arrange tours, transfers and rentals.
Communicate with customers.
Coordinate pickup and operational details.
Process payments.
Send booking confirmations and vouchers.
Manage changes, cancellations and refunds.
Provide customer service.
Respond to enquiries.
Prevent fraud and misuse.
Improve website functionality.
Monitor service quality.
Maintain business and accounting records.
Protect customers, staff and suppliers.
Comply with applicable legal or regulatory obligations.
Establish, exercise or defend legal claims where necessary.

We do not use personal information for purposes that are materially incompatible with the purpose for which it was collected unless permitted by applicable law.

10. Communications About Your Booking

If you make a booking or enquiry, we may contact you through:

Telephone.
WhatsApp.
Email.
Website notifications where applicable.
Other contact methods you provide or agree to use.

Operational communications may include:

Booking confirmation.
Pickup time.
Driver information.
Tour information.
Payment status.
Schedule changes.
Supplier updates.
Requests for missing booking information.
Cancellation or refund information.

These communications are necessary to manage the service you requested.

11. Marketing Communications

Where permitted and appropriate, we may send information about services, offers or travel experiences.

Where consent is legally required, marketing communications will be sent only where the necessary consent has been obtained.

You may ask us to stop sending marketing communications.

Stopping marketing messages does not prevent us from sending necessary operational communications relating to an active booking.

12. Suppliers and Service Providers

To provide a booking, we may need to share relevant information with third parties such as:

Tour operators.
Guides.
Drivers.
Transportation providers.
Boat operators.
Dive centres.
Activity providers.
Hotels or accommodation providers where relevant.
Rental partners.
Airlines or ticket providers where relevant.
Payment providers.
Technology providers.
Customer support providers.
Professional advisers where necessary.

We provide only information reasonably necessary for the relevant service or purpose.

Independent suppliers may also have their own privacy obligations and policies.

13. International Services and Data Transfers

Travel services may involve suppliers or technology providers operating in different countries.

Where personal information needs to be transferred or accessed internationally, we take reasonable steps to use appropriate safeguards where required by applicable law.

The level of legal protection may differ between countries.

14. Legal Document Acceptance Records

For certain bookings, our system may record acceptance of legal documents such as:

Terms and Conditions.
Cancellation Policy.
Other policies applicable to the booking.

These records may include:

Booking reference.
Legal document type.
Version accepted.
Date and time of acceptance.
Language used.

These records help establish which policy version applied to a particular booking.

15. Website Technical Information

When you access our website, technical information may be processed automatically, such as:

IP address.
Browser type.
Device type.
Operating system.
Language.
Referring page or source.
Pages visited.
Approximate session information.
Date and time of access.
Technical error or security information.

This information may be used for website security, analytics, troubleshooting and performance improvement.

16. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

Essential website functionality.
Session management.
Security.
Language preferences.
User preferences.
Analytics.
Performance measurement.

Further information about cookies is provided in our separate Cookie Policy.

Where legally required, optional cookies or similar technologies will be used according to the applicable consent choices.

17. Analytics

We may use analytics tools to understand how visitors use our website.

Analytics information may help us understand:

Number of visits.
Traffic sources.
Popular pages.
User journeys.
General device information.
Website performance.

Where possible, analytics information is used in an aggregated or privacy-conscious manner.

18. Security

We take reasonable technical and organizational measures designed to protect personal information against:

Unauthorized access.
Unauthorized disclosure.
Loss.
Misuse.
Alteration.
Destruction.

Measures may include access controls, authentication, secure connections, system monitoring, backups and software security controls.

However, no internet-based service can guarantee absolute security.

19. Staff and Administrative Access

Access to personal information is limited to persons who reasonably need it for their duties.

This may include authorized:

Operations staff.
Booking staff.
Customer service personnel.
Administrators.
Accounting personnel.
Technical personnel.

Access may be restricted according to roles and permissions.

20. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

Providing the requested service.
Managing bookings.
Customer support.
Accounting and financial records.
Legal compliance.
Fraud prevention.
Dispute resolution.
Establishing or defending legal claims.

Different categories of information may have different retention periods.

When information is no longer reasonably required, it may be deleted, anonymized or securely archived where appropriate.

21. Booking History

We may retain booking history and related operational records where reasonably necessary for customer support, accounting, legal or business record purposes.

Historical records may include the legal policy version accepted at the time of booking.

22. Children's Information

We may receive limited information about children where necessary to arrange family bookings or determine eligibility for a service.

This may include:

Age.
Name where necessary.
Participation information.

Such information should normally be provided by a parent, guardian or responsible adult.

We do not intentionally collect more information about children than is reasonably necessary for the relevant service.

23. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, which may include the right to:

Ask whether we process your personal information.
Request access to certain personal information.
Request correction of inaccurate information.
Request deletion where legally available.
Object to certain processing.
Request restriction of certain processing.
Withdraw consent where processing is based on consent.
Request information about how your data is used.
Make a privacy complaint.

These rights may be subject to legal exceptions and verification requirements.

24. Requests to Access, Correct or Delete Information

If you wish to make a privacy request, contact Alfa Montazah Mobility using the contact details available on our website.

To protect personal information, we may need to verify your identity before completing certain requests.

We may retain information where retention is required or permitted for legal, accounting, fraud prevention, dispute or contractual purposes.

25. Withdrawal of Consent

Where processing is based specifically on your consent, you may withdraw that consent where applicable.

Withdrawal does not affect processing that was lawful before the consent was withdrawn.

Some services may not be possible without information that is necessary to perform the booking.

26. Automated Decisions

We do not intend to make decisions producing significant legal or similar effects solely through automated processing without appropriate safeguards.

Automated systems may, however, be used for routine purposes such as:

Spam prevention.
Fraud detection.
Security monitoring.
Website analytics.
Booking workflow automation.

27. Fraud Prevention and Security

We may process relevant information where reasonably necessary to:

Detect suspicious activity.
Prevent fraudulent bookings.
Protect payment processes.
Protect our website.
Protect customers and staff.
Investigate security incidents.

Information may be disclosed to competent authorities or relevant service providers where required or permitted by law.

28. Legal Requirements

We may disclose personal information where reasonably necessary to:

Comply with applicable law.
Respond to a lawful request from a competent authority.
Protect legal rights.
Investigate suspected fraud.
Protect the safety of customers, staff or others.
Establish, exercise or defend legal claims.

We do not disclose personal information to public authorities merely on informal request where a lawful basis is required.

29. Business Changes

If all or part of Alfa Montazah Mobility's business is reorganized, transferred or sold, relevant information may be transferred as part of that transaction where permitted by law.

Any recipient would be expected to handle personal information consistently with applicable privacy requirements.

30. Third-Party Websites

Our website may contain links to independent third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of independent third parties.

You should review their privacy policies before providing personal information to them.

31. Social Media and Messaging Platforms

If you contact us through WhatsApp, social media or another third-party communication platform, that platform may independently process information according to its own privacy policy.

We process the information we receive through those channels as necessary to respond to you and manage your booking or enquiry.

32. Reviews and Feedback

If you voluntarily submit a review, testimonial or feedback, we may use it for service improvement.

We will not intentionally publish additional personal information beyond what is appropriate or authorized.

Reviews submitted through third-party platforms are also subject to the rules and privacy terms of those platforms.

33. Photography

Some tourism activities may involve photographs or videos taken by operators or activity providers.

Where identifiable customer images are intended to be used by Alfa Montazah Mobility for promotional purposes, appropriate permission should be obtained where required.

Customers may inform our team if they do not wish to participate in promotional photography.

34. Accuracy of Your Information

Please help us keep your information accurate.

If your:

Telephone number.
Hotel.
Flight.
Pickup location.
Email address.
Booking details.

change before the service, please notify us as soon as possible.

Incorrect information may affect our ability to provide the requested service.

35. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

Changes to our services.
Changes to technology.
Changes to our booking systems.
Legal or regulatory developments.
Changes to suppliers or processing activities.
Security improvements.

The version and effective date displayed on this page identify the current published version.

Historical versions may be retained where necessary for business or legal record purposes.

36. Relationship With Other Policies

This Privacy Policy should be read together with our:

Terms and Conditions.
Cancellation Policy.
Cookie Policy.
Any service-specific terms provided during booking.

If different policies address different subjects, each applies to its relevant subject matter.

37. Contact Us

If you have questions about this Privacy Policy or how Alfa Montazah Mobility handles personal information, please contact us using the contact information published on our website.

Alfa Montazah Mobility
Sharm El Sheikh, Egypt