These Terms and Conditions govern the use of the Alfa Montazah Mobility website and the booking or purchase of tours, excursions, transfers, car rentals, scooter rentals and other travel-related services offered through Alfa Montazah Mobility.

By using our website, submitting a booking request, making a payment or confirming a reservation, you agree to these Terms and Conditions together with any service-specific conditions communicated to you before confirmation.

1. About Alfa Montazah Mobility

Alfa Montazah Mobility provides and arranges tourism, transportation, mobility and related services in Sharm El Sheikh and other destinations.

Depending on the service, Alfa Montazah Mobility may provide the service directly or arrange it through independent suppliers, operators, drivers, guides, boat operators, activity providers or other third parties.

References to "Alfa Montazah Mobility", "we", "us" or "our" in these Terms refer to Alfa Montazah Mobility.

References to "customer", "you" or "your" refer to the person making the booking and, where applicable, the other participants included in that booking.

2. Scope of These Terms

These Terms apply to services booked through our website, directly with our team or through communication channels operated by Alfa Montazah Mobility.

Certain services may have additional conditions relating to:

Cancellation.
Age restrictions.
Health or safety requirements.
Required documents.
Rental conditions.
Insurance.
Deposits.
Tickets or permits.
Pickup arrangements.
Supplier-specific rules.

Where service-specific conditions are communicated before confirmation, they form part of the booking agreement and apply together with these Terms.

3. Booking Requests

Submitting a booking request does not always mean that the booking has been confirmed.

A booking becomes confirmed when Alfa Montazah Mobility provides confirmation through the website, email, WhatsApp, another agreed communication channel or another confirmation method used for the booking.

Confirmation may depend on:

Availability.
Supplier confirmation.
Vehicle availability.
Ticket availability.
Required permits.
Payment or deposit requirements.
Accurate customer information.

We reserve the right to decline or cancel a booking request before confirmation if the requested service is unavailable or cannot reasonably be provided.

4. Customer Information

Customers must provide accurate, complete and current information when making a booking.

Depending on the service, this may include:

Full name.
Telephone or WhatsApp number.
Email address.
Hotel or accommodation details.
Pickup location.
Travel date.
Number of participants.
Ages of children.
Flight details.
Passport or identification information where required.
Driving licence information for vehicle rentals.
Other information reasonably required to provide the service.

Alfa Montazah Mobility is not responsible for problems caused by incorrect, incomplete or outdated information provided by the customer.

Customers should inform us as soon as possible if any important booking information changes.

5. Prices

Prices displayed on the website are normally shown in the currency stated on the relevant service page.

Prices may vary depending on factors including:

Service type.
Date.
Number of participants.
Private or shared arrangement.
Vehicle type.
Pickup location.
Optional extras.
Supplier pricing.
Ticket or permit costs.
Seasonal or operational changes.

The price confirmed by Alfa Montazah Mobility at the time of booking confirmation is the applicable booking price unless an obvious pricing error has occurred.

6. Obvious Pricing Errors

Although we take reasonable care to display accurate prices, technical, administrative or data-entry errors may occasionally occur.

If an obviously incorrect price is displayed or communicated, Alfa Montazah Mobility is not required to provide the service at that incorrect price.

Where an obvious pricing error is identified before the service begins, we will contact the customer and provide the option to:

Confirm the booking at the correct price, or
Cancel the affected booking and receive an appropriate refund of any amount already paid for that service.

7. Currency and Exchange Rates

Services may be priced in EUR, USD, EGP or another currency displayed for the relevant booking.

Where payment is made in a different currency, the final amount may depend on:

The applicable exchange rate.
Payment provider conversion rates.
Bank conversion rates.
Card issuer fees.
Other third-party charges.

Alfa Montazah Mobility does not control exchange rates or fees charged independently by banks, card issuers or payment providers.

8. Payments

Payment requirements vary by service.

A booking may require:

Full payment in advance.
A deposit.
Payment on arrival.
Payment at pickup.
Another payment arrangement confirmed by Alfa Montazah Mobility.

A booking is not considered fully secured where a required payment or deposit has not been completed.

Customers are responsible for ensuring that payments are completed using an authorized payment method.

9. Payment Confirmation

A successful payment transaction does not by itself guarantee service availability unless the booking has also been confirmed.

If payment is received for a service that later cannot be confirmed, Alfa Montazah Mobility will offer an appropriate alternative, rescheduling or refund as applicable.

10. Cancellation and Refunds

Cancellations, rescheduling, no-shows and refunds are governed by our separate Cancellation Policy together with any service-specific conditions.

The current Cancellation Policy forms part of these Terms and should be reviewed before completing a booking.

Where a particular service has stricter or more specific cancellation conditions that were disclosed before confirmation, those specific conditions apply to that booking.

11. Changes Requested by the Customer

Requests to change:

Date.
Time.
Number of participants.
Service type.
Vehicle.
Pickup location.
Destination.
Other booking details.

are subject to availability and confirmation.

Changes may result in an additional charge or price difference.

A requested change is not valid until confirmed by Alfa Montazah Mobility.

12. Changes by Alfa Montazah Mobility or Suppliers

It may occasionally be necessary to change a service because of:

Weather.
Sea conditions.
Traffic.
Safety requirements.
Supplier availability.
Government instructions.
Site closures.
Vehicle or equipment problems.
Operational requirements.
Circumstances outside reasonable control.

Where possible, we will provide a reasonable alternative or modified arrangement.

Minor changes to timing, route, order of visits or operational arrangements do not normally constitute cancellation of the service.

13. Pickup Times

Pickup times may be approximate and may change due to hotel location, traffic, route planning, other pickups or operational requirements.

Customers must be ready at the confirmed pickup point at the agreed time.

Where an updated pickup time is communicated, the updated time applies.

Customers should keep their contact number available before the service in case our operations team needs to contact them.

14. No-Shows and Late Arrival

Customers who do not appear at the agreed pickup or meeting point at the confirmed time may be treated as a no-show.

Where possible, we will make reasonable efforts to assist delayed customers, but we cannot guarantee that:

A vehicle will wait indefinitely.
A tour can be delayed.
A boat can be held.
A flight or ferry can be changed.
Tickets can be reissued.
A supplier can provide a replacement service.

Refund eligibility in these circumstances is governed by the Cancellation Policy and the conditions of the relevant service.

15. Tours and Excursions

Tour itineraries, durations and schedules are provided in good faith but may be approximate.

The order of activities or visits may change where reasonably necessary.

Customers must follow reasonable instructions given by:

Guides.
Drivers.
Captains.
Instructors.
Activity staff.
Authorities.
Alfa Montazah Mobility representatives.

Customers may be refused participation where their behaviour creates a safety risk to themselves, other participants, staff or property.

16. Sea and Water Activities

Boat trips, diving, snorkeling and water activities depend on appropriate weather, sea and safety conditions.

Final safety decisions may be made by:

The captain.
Dive centre.
Instructor.
Activity operator.
Local authorities.
Alfa Montazah Mobility.

Routes, snorkeling stops, dive locations or activity schedules may change for safety or operational reasons.

Customers must comply with safety instructions and use required safety equipment.

17. Desert and Adventure Activities

Activities such as quad biking, buggy trips, camel riding and similar adventure activities involve inherent risks.

Customers must:

Follow guide instructions.
Use required safety equipment.
Operate vehicles responsibly.
Remain within instructed routes.
Avoid dangerous or reckless behaviour.

Participation may be refused or stopped where safety instructions are ignored.

18. Health and Fitness

Customers are responsible for determining whether they are physically fit to participate in an activity.

Customers should disclose relevant conditions where they may affect safe participation, especially for activities involving:

Diving.
Snorkeling.
Water sports.
Desert vehicles.
Horse or camel riding.
Long journeys.
Physically demanding activities.

Where medical clearance is required by law, industry rules or the relevant operator, the customer is responsible for obtaining it.

Nothing on our website should be treated as medical advice.

19. Children and Minors

Age limits and child policies vary by service.

Parents or guardians are responsible for:

Providing accurate child ages.
Ensuring children meet applicable participation requirements.
Supervising children where required.
Following safety instructions.
Providing any required documents.

A supplier may refuse participation where a child does not meet the minimum age, height, safety or other required conditions.

20. Identification and Travel Documents

Customers are responsible for carrying any documents required for the booked service.

These may include:

Passport.
Identification card.
Visa.
Residency documents.
Entry permits.
Driving licence.
Other documents required by authorities or suppliers.

Requirements may differ according to nationality, destination and activity.

Alfa Montazah Mobility is not responsible where a customer cannot participate because required documents are missing, invalid or incorrect.

21. Visas and Entry Requirements

Where a tour or service involves travel outside the customer's current permitted area or requires particular immigration documents, the customer is responsible for ensuring compliance with applicable visa and entry requirements unless we explicitly confirm otherwise.

Customers should verify requirements applicable to their own nationality and circumstances.

22. Airport Transfers

Customers booking airport transfers must provide accurate flight details.

Where the correct flight number and arrival information have been provided, we will make reasonable efforts to monitor confirmed flight delays and adjust pickup arrangements where operationally possible.

Alfa Montazah Mobility is not responsible for problems caused by incorrect flight details supplied by the customer.

23. Private Transfers

Private transfer customers must provide accurate:

Pickup point.
Destination.
Date.
Time.
Passenger count.
Luggage information where relevant.

Additional charges may apply where the actual journey materially differs from the confirmed booking.

24. Car Rentals

Customers renting a car must comply with the rental conditions communicated for the vehicle.

Depending on the vehicle, requirements may include:

Minimum driver age.
Valid driving licence.
Passport or identification.
Security deposit.
Fuel conditions.
Mileage conditions.
Geographic restrictions.
Return time.
Damage responsibility.

The customer must inspect the vehicle and promptly report any existing visible damage or operational concern.

The vehicle must not be used unlawfully, recklessly or by an unauthorized driver.

25. Scooter Rentals

Customers renting scooters must comply with applicable rental, licensing and safety requirements.

The customer is responsible for:

Safe operation.
Compliance with local traffic rules.
Using required protective equipment.
Preventing unauthorized use.
Returning the scooter according to the agreed conditions.

Specific scooter rental terms communicated at booking also apply.

26. Damage to Vehicles or Equipment

Customers may be responsible for loss or damage caused by:

Misuse.
Reckless behaviour.
Negligence.
Unauthorized operation.
Breach of rental conditions.

Normal wear and tear is not treated in the same way as customer-caused damage.

Specific liability and deposit conditions may apply to individual rentals.

27. Third-Party Suppliers

Some services are operated by independent third-party suppliers.

These may include:

Tour operators.
Boat operators.
Dive centres.
Guides.
Drivers.
Transport companies.
Airlines.
Ferry operators.
Restaurants.
Attractions.
Activity providers.
Rental partners.

Where Alfa Montazah Mobility acts as an intermediary, the actual service may also be subject to the supplier's reasonable operational and safety conditions.

We select and work with suppliers in good faith but cannot directly control every action of an independent provider.

28. Customer Conduct

Customers must behave respectfully toward:

Staff.
Suppliers.
Drivers.
Guides.
Other customers.
Local communities.
Property and equipment.

Abusive, threatening, dangerous, unlawful or seriously disruptive behaviour may result in refusal or termination of service without entitlement to compensation for the unused portion where termination was reasonably necessary.

29. Alcohol and Unsafe Behaviour

Participation may be refused where a customer appears significantly impaired by alcohol, drugs or other substances and participation would create a safety risk.

Customers must not operate vehicles or participate in activities requiring safe judgement while impaired.

30. Personal Belongings

Customers are responsible for their personal belongings unless loss or damage results directly from conduct for which Alfa Montazah Mobility is legally responsible.

Customers should take particular care of:

Passports.
Cash.
Phones.
Cameras.
Jewellery.
Travel documents.
Electronic devices.

Customers should not leave valuables unattended in vehicles, boats or activity areas.

31. Photos and Media

Any photography or promotional use involving identifiable customers should be handled in accordance with applicable privacy requirements and any permission obtained where required.

Customers who do not wish to appear in promotional photography should inform our team when appropriate.

32. Website Information

We make reasonable efforts to keep website information accurate and current.

However:

Images may be illustrative.
Vehicle models may be replaced with equivalent alternatives where necessary.
Tour routes may change.
Timings may be approximate.
Supplier offerings may change.
Temporary availability may differ from information displayed online.

Material booking details will be confirmed before or at confirmation where necessary.

33. Website Availability

We do not guarantee that the website will always operate without interruption.

Access may occasionally be affected by:

Maintenance.
Hosting issues.
Internet outages.
Security updates.
Technical faults.
Events outside our control.

Confirmed bookings remain governed by their booking confirmation even if the website later becomes temporarily unavailable.

34. Intellectual Property

Unless otherwise stated, the website's original content, branding, design, text, graphics and other protected materials belong to Alfa Montazah Mobility or are used with appropriate permission.

They may not be reproduced, copied, republished or commercially exploited without permission except where permitted by applicable law.

35. Prohibited Website Use

Customers must not use the website to:

Commit unlawful activity.
Attempt unauthorized access.
Interfere with website security.
Introduce malicious software.
Fraudulently obtain services.
Submit false booking information.
Abuse payment systems.
Scrape or exploit protected content in an unlawful manner.

We may restrict access where misuse is detected.

36. Privacy and Personal Data

Personal information is processed in accordance with our applicable privacy and cookie practices.

Information may be used as reasonably necessary to:

Process bookings.
Contact customers.
Arrange services.
Coordinate with relevant suppliers.
Process payments.
Meet legal or operational requirements.
Improve customer service.

Where necessary to perform a booking, relevant information may be shared with the supplier responsible for providing the service.

37. Communications

By providing contact details during booking, customers authorize us to send communications reasonably necessary to manage the booking.

These may include:

Booking confirmation.
Pickup information.
Payment information.
Schedule updates.
Operational changes.
Requests for necessary booking information.

Marketing communications, where used, are handled separately according to applicable consent requirements.

38. Liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Subject to applicable mandatory law, Alfa Montazah Mobility is not responsible for loss arising solely from:

Customer negligence.
Failure to follow safety instructions.
Incorrect information provided by the customer.
Missing travel documents.
Independent actions of third parties outside our reasonable control.
Events that could not reasonably have been prevented.

Any liability will be assessed according to the circumstances, the nature of the service and applicable law.

39. Indirect Loss

To the extent permitted by applicable law, Alfa Montazah Mobility is not responsible for indirect or consequential losses that were not reasonably foreseeable when the booking was made.

This provision does not affect rights that cannot legally be excluded.

40. Force Majeure

Alfa Montazah Mobility is not responsible for failure or delay in providing a service caused by circumstances outside reasonable control, including:

Severe weather.
Natural disasters.
Government restrictions.
Security events.
Road closures.
Port or airport disruption.
Transport interruption.
Strikes.
Public emergencies.
Similar exceptional events.

Where possible, we will make reasonable efforts to provide an alternative, reschedule or otherwise assist the customer.

41. Complaints and Service Issues

Customers should report a significant problem as soon as reasonably possible so that we have an opportunity to assist while the service is taking place.

For complaints after the service, please provide:

Booking reference.
Customer name.
Service date.
Description of the issue.
Supporting information where relevant.

We will review complaints in good faith and respond based on the available information and circumstances.

42. Refund Requests

Refund requests are handled in accordance with the Cancellation Policy, service-specific conditions and the circumstances of the booking.

Approval of one refund does not create an automatic entitlement to the same outcome in a different booking with different circumstances.

43. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the content, security, availability or privacy practices of independent third-party websites.

Customers should review the relevant third party's terms before using those services.

44. Changes to These Terms

Alfa Montazah Mobility may update these Terms when necessary because of:

Operational changes.
New services.
Legal or regulatory developments.
Payment changes.
Safety requirements.
Improvements to our booking processes.

The version and effective date displayed on the page identify the Terms currently in effect.

Changes do not alter the historical version already accepted for an earlier booking where our system records that specific legal version.

45. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

46. No Waiver

Failure to enforce a provision of these Terms on one occasion does not automatically waive the right to enforce it later.

47. Governing Law

These Terms are intended to operate in accordance with the laws applicable in the Arab Republic of Egypt, while preserving any mandatory consumer rights that cannot legally be excluded.

Any dispute will be handled in accordance with applicable law and the jurisdiction legally competent to hear the matter.

48. Contact

For questions about these Terms, a booking or a service, please contact Alfa Montazah Mobility through the contact information published on our website.

Alfa Montazah Mobility — Sharm El Sheikh, Egypt